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Happy Employees = Happy Guests

Posted on July 19, 2017 · Posted in sustainability and social responsability

Gaia´s family

“We are what we repeatedly do. Excellence then, is not an act, but a habit.” – Aristotle

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As you know “happy employees equal happy guests “ and this is exactly how it is at Gaia Hotel and Reserve. At Gaia we create an environment where staff want to work. The big focus is on culture… we are in constant dialogue with our employees to ensure they enjoy what they do and feel good about what they do always.

Leadership Style at Gaia

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” - John Quincy Adams

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At Gaia Hotel and Reserve we have a coaching leadership style which means that our management team develop their employees for future. They help to improve their employee’s performance and support their employees in positioning their professional goals with those of Gaia Hotel and Reserve.

“A leader is one who knows the way, goes the way, and shows the way.” - John C. Maxwell

Our Goals & Promise

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At Gaia we have clearly defined and measurable goals and commitments which are communicated to each department. We ensure that they are being followed and supported by all our employees. One of our goals is to attract visitors from around the globe and host them in style, cater to their needs and encourage them to return. At Gaia we promise to deliver 100% guest satisfaction and to train our employees,  and give them the support they will need to accomplish our company goals.

Guest Experience

 

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At Gaia Hotel and Reserve we want to always exceed guest expectations to stay ahead of our direct and indirect competitors to ensure guests reserve, return and recommend. We shift our focus from providing a great stay to fostering a memory-making culture. We train our employees to be enlightened and engaging, as creating memories with guests is extremely crucial to our success.

“The most valuable resource you can give customers is your time. Listen to them to uncover their real needs. Only then can you find a way to solve their problems or meet their expectations. Treat the cause, not just the symptoms.” - Ginger Conlon